Your Roadmap to Career Advancement and Service Excellence.

Adopt the Global Standard for Service and Become Certified Service Professional (CSP).

Certified Service Professional (CSP) Certification course is designed for working professionals who aspire to increase their knowledge, advance their career and drive significant improvement in their service operations.

Certified Service Professional (CSP) is an internationally recognized certification issued by Service Strategies Corporation USA (www.servicestrategies.com)

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service experience.

Training Outcome:

• Excellence in service experience isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you.
• Transforming customer experience isn’t about fixing problems; it’s about establishing exceptional value.

·         Exceptional customer experiences yield exceptional results.

The world’s leading service and support providers use Service Strategies’ globally accepted Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a benchmark measure of success.

With 20 years experience in revolutionizing Customer Experience Management, Service Strategies Corporations USA transforms Customer Experience insight into real-world action, offering employees, organisations, companies, corporations and brands the tools, education, knowledge, and thought leadership they need to become fully—and truly—customer centric through their certifications.

Our training and career development courses are what you need to reach your goals.

Register, learn and master the skills on how to transform customer pain points into new opportunities to strengthen, grow in your career and enhance brand loyalty.

Who Should Attend

·         Customer service representatives

·         Customer service officers

·         Customer service executives

·         Marketers

·         Sales Representatives

·         Business development executives

·         Operations Staff

·         Call coordinators and service dispatchers

·         Anyone in contact with a customer.

Certify Your Skills.
Attendees who successfully complete the course exams will attain certification under the industry leading Service Capability & Performance (SCP) Career Certification program.

Cedars&Oaks Consults is the sole licensee of Service Strategies Corporation certifications in Nigeria.

New Class Starts: May 17, 2014.

Time: 10am prompt.

Mode of Training

·         Online training

·         Class room training (Lagos, Port Harcourt & Abuja only).

Duration: 3weeks

·         Weekends (Saturday only)

·         Weekday class (Tuesday & Thursday)

Fee:  (Contact us)
Instalment Payment allowed.
Inclusions:

·         Great fun, knowledge packed interactive class

·         One of our BEST trainers

·         Lunch and refreshments

·         Comprehensive courseware

·         Certification Certificate 

Time: 10am

Enquiries: 08162314354, 08134099411.

Email: info@cedarsandoaks.com

Website: www.cedarsandoaks.com , www.servicestrategies.com