Customer Service with a Smile

What would you do if you were out with your family for a very special occasion – at a 'pay through the nose' restaurant – and when your daughter politely asks for an additional chicken, the waiter replies, "one is enough for you".

Don't laugh, I know someone this happened to.

 

Customers want to be treated in the manner to which they are accustomed. The old adage, 'the customer is always right' is crucial to strengthening the business/customer relationship.

 

Here are a few tips to help give your service that top-up:

Ways to make service sparkle;
• Speak to customers – be cheerful and smile at people – frowns use 72 muscles while a smile takes 14! Where possible, call people by their name

• Listen to your customers to find out what they really want from you

• Do things the way customers want them done

• Train your staff to treat your customers in a manner that you want them to be treated

• Make sure your customer knows what product or service you provide so they know exactly what they are getting from you

• Handle customer complaints with care and concern. Make sure they feel their business is important to you. Fix up possible mistakes and let your customer know you have

• Always return phone calls to customers

• Have a policy for telephone service and make sure it's carried out by everyone in your organisation. Service involves the way the telephone is answered, the speed of response to a query and all aspects of contact with the customer

• Always turn up on time for your customers. If you are in the trades, or provide a service and you know you are going to be late delivering that service, call the customer and explain the reasons why you will be late

• Make sure you are always your customer's first choice

• Don't make promises to customers that you can't keep

• Add value. From time to time, and within budget, provide your loyal customers with extra support or rewards

• Ask your staff and your customers what kind of service they would like and try to find ways to put any of these suggestions into practice

For more of these register http://goo.gl/K7ZQAb
Website: www.cedarsandoaks.com , www.servicestrategies.com